Privacy Policy

Last updated: August 20, 2026

This Privacy Policy explains how VisaGo (“VisaGo”, “we”, “us”, or “our”) collects, uses, stores, and protects personal information when you use our website and services.

By using our website or requesting our services, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Depending on the services you request, we may collect information such as:

Full nameDate of birth, Nationality, Passport information, Contact details, including telephone number, email address, and addressVisa application informationTravel information and appointment preferences, Documents provided for visa-related assistanceInformation required to communicate with you and provide our servicesPayment and transaction information, where applicable

We only request information that is reasonably necessary to provide the service you have requested.

2. How We Use Your Information

We may use your personal information to:

Provide visa appointment assistance and related services; assist with the preparation or organization of visa applicationsCommunicate with you regarding your request; manage appointments and service requests; process payments where applicableRespond to questions and customer support requestsImprove our services and websiteMaintain records required for legitimate business and legal purposesPrevent fraud, misuse, or unauthorized access

We do not sell your personal information to third parties.

3. Visa Applications and Third-Party Services

When providing visa-related services, we may need to interact with third-party platforms such as visa application portals, appointment providers, embassies, consulates, or visa application centers.

Information may be shared with these parties only when necessary to provide the requested service or when required by law.

VisaGo does not make decisions regarding visa applications. Visa decisions are made exclusively by the relevant embassy, consulate, or competent authority.

4. Payment Information

Where payments are processed through a third-party payment provider, payment card information may be collected and processed directly by that provider.

VisaGo does not necessarily have access to or store complete payment card details.

5. Data Retention

We retain personal information only for as long as reasonably necessary to:

Provide the requested services; maintain business and transaction records; resolve disputes; comply with applicable legal or regulatory requirements

When personal information is no longer required, we may securely delete or anonymize it.

6. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

7. Cookies and Website Technologies

Our website may use cookies and similar technologies to:

Ensure the website functions correctly; remember user preferences; understand how visitors use our website; improve website performance and user experience; measure the effectiveness of our communications or marketing

You may be able to control or disable cookies through your browser settings. Some website features may not function properly if certain cookies are disabled.

8. Third-Party Services

Our website or services may use third-party providers for purposes such as:

Website hosting, Analytics, Communication, Payment processing, Customer relationship management, marketing

These providers may process information on our behalf and are expected to handle it in accordance with applicable privacy and security requirements.

9. Your Rights

Depending on the applicable laws in your jurisdiction, you may have rights concerning your personal information, including the right to:

Request access to your personal information; request correction of inaccurate information; request deletion of information where legally permitted; object to or restrict certain processing; request a copy of certain information; withdraw consent where processing is based on consent

To exercise a privacy-related right, contact us using the details provided below.

We may need to verify your identity before fulfilling certain requests.

10. Children's Privacy

Our services are not intentionally directed toward children who are unable to legally request our services without appropriate parental or guardian involvement.

We do not knowingly collect personal information from children for purposes unrelated to providing our services.

11. International Data Transfers

Because we may use service providers located in different countries, your information may be processed or stored outside the country where you reside.

Where required, we will take reasonable measures to ensure that applicable requirements for international transfers and data protection are respected.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal requirements.

When we make changes, we will update the “Last updated” date at the top of this page.

13. Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact VisaGo through the contact details provided on our website.

VisaGoWebsite: [Visago-tunisia.com]Email: [[email protected]]Address: [sfax-Tunisia]